Troubleshooting
Below is a list of possible problems and their probable cause:
| Problem | Possible cause | Remedy |
|---|---|---|
| Indicator LED is off | Wheelchair not powered on (only with default setting, see Operation) | Power on the wheelchair |
| Disconnected R-net or DX plug | Plug the cable into the R-net or DX socket of the wheelchair | |
| Faulty USB cable, causing short-circuit | Replace the USB cable | |
| Device does not charge or charges too slow | Disconnected USB cable | Reconnect the USB cable |
| Device does not charge or charges too slow | Device plugged into the wrong inlet | Connect device to the other inlet. Note: both inlets have different loading protocols (see Operation) |
| Multiple devices connected and consume more than 3A | Disconnect one or more devices | |
| Problem with the device | Disconnect device and check device |
If the problem persists after intervening, please contact your local dealer or mo-vis to attend to the problem.